Forum > Borrower Questions > my mentees are disappearing . why
I am a VM and I had 9 mentees who were repaying on time due to my constant interaction with them through calls. just today I checked my assigned members and 7 of them are no longer in my list. my mentees have disappeared remaining only 2. due to this my VM bonus has reduced drastically and affected my overall current credit. its really frustrating
Hi guys, like that it also happened to my account, there are 3 mentee in installment on time but lost in member list. Maybe this is a way to lower the credit bonus limit
Translated by Google
Hai kawan ,
seperti nya itu juga terjadi pada akun saya , sudah ada 3 mentee dengan angsuran tepat waktu tapi hilang di daftar anggota .
Mungkin ini cara untuk menurunkan limit bonus kredit
I know that. if they were filing another loan their names will appear at the review section but they are not there. they have just disappeared.
Yes Fitri Fauziyah Machmud, I think all vm know if there are problems will send ticket support, but in addition to send a ticket, it would be nice if the forum as usual Dave always provide the right information, it seems many mentee close today, , and hopefully it"s partly just a technical error
Ya Fitri Fauziyah Machmud , Saya pikir semua vm tahu jika ada pemasalahan akan kirim ticket support , tapi selain kirim ticket , alangkah indah jika di forum seperti biasa Dave selalu memberikan informasi yang tepat , kelihatannya banyak mentee yang close hari ini , penutupan akun yang terjadi merata , dan semoga itu sebagian hanya kesalahan teknis
Stephen, I've asked our Technical Team to look into it for you.
I'll let you know when I've heard back.
I heard back from them, but unfortunately they said there isn't a way of reassigning previously-declined mentees back to a particular mentor.
I've mentioned that I think this is unfair, particularly when they were declined in error, because it affects borrowers' credit limits, and I've suggested we introduce the option for volunteers to be able to do that.
Thanks Dave. I will not let this discourage me though my credit limit is severely affected and moreover I built a very good relationship with those mentees
Actually i thought for every mentee called and interacted with the credit limit increases now i have 18 and some disappear, others are reviewed automatically i don't understand this at all. It really discourages someone. Please Dave clarify why the system automatically reviews someone or who does the review
Your ticket get no respon yet ?
It might be that they previously had a different VM, but if you can provide any links (to the loan profile page) for any of your assigned members where the review wasn't completed by you, we can look into this.
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