Forum > Announcements > Technical error causing borrower account declines Forum Guidelines

  • Director
    Julia
    United States

    Jan 17, 2018

    A technical error has caused some borrower accounts to be incorrectly declined over the past three days. Please accept my sincere apologies for the trouble. We are working to repair the error as soon as possible.

    If your account has been declined in error, please wait one day before submitting a support ticket. This will allow time for us to reactivate your account once the error is repaired.

    • Volunteer Mentor
      Su Rono
      Grobogan, Indonesia

      Jan 17, 2018

      Thank you director julia kurnia, you are very fast, give information related to it, I am sure zidisha will be better and grow to grow

      Translated by Google     Show original

      Terimakasih direktur julia kurnia , anda sangat cepat,memberi informasi terkait hal tersebut ,saya yakin zidisha akan semakin baik dan tumbuh menjadi berkembang

    • Volunteer Mentor
      Ratna Trisnawati
      Jakarta Selatan, Indonesia

      Jan 17, 2018

      Thank you for the info Julia, this is very comforting to us borrowers who really hope from Zidisha.

      Translated by Google     Show original

      Terimakasih info nya Julia, ini sangat menenangkan kami peminjam yang betul betul berharap dari Zidisha.

    • Volunteer Mentor
      Rochmad Sumiati
      Gresik, Indonesia

      Jan 17, 2018

      Thank you for the information, hopefully cepet finished, pity they record good payouts even closed due to technical errors

      Translated by Google     Show original

      Terimah kasih atas informasinya, semoga cepet selesai, kasihan mereka rekor pembayaran bagus malah ditutup karena kesalahan teknis


    • Volunteer Mentor
      Jimmy Muchiri
      Olkalou, Kenya

      Jan 18, 2018

      I and other 5 of my friends were in Kenya are affected by the error and am so happy to hear that you're working to solve and reopen our accounts. Thanks

    • Francis Okiring
      Subukia, Kenya

      Jan 19, 2018

      thank you so much, i was worried. thank you and have a lovely weekend ahead of us. be blessed


    • Volunteer Mentor
      Ulrich Soudi
      Dodowa, Ghana

      Jan 19, 2018

      Thank you so much Julia, your write up is so comforting. I was a bit worried but am glad we know where the problem came from. Have a lovely week-end.

    • Volunteer Mentor
      Rochmad Sumiati
      Gresik, Indonesia

      Jan 20, 2018

      Dear Mrs. julia kurnia, a volunteer mentor named gresia meriana purwanto her account is closed, I am sure as you are saying this is a technical error, please to review again account of brothers meriana purwanto www.zidisha.org/ loan / buy-a-new-smartphones-and-additional-stock-and-baby-stuff

      Translated by Google     Show original

      Yang terhormat ibu julia kurnia, seorang mentor relawan yang bernama gresia meriana purwanto akun beliau ditutup, saya yakin seperti yang anda katakan ini adalah sebuah kesalahan teknis, mohon untuk di tinjau lagi akun saudara gresia meriana purwanto
      www.zidisha.org/loan/buy-a-...


      Bagus Pertiaksa likes this.
    • Ernest K Larbi
      Akim Oda, Ghana

      Jan 29, 2018

      please this was what i was taking i have made a payment since 12/01/18 but till now it has not reflected in my repayment account and they have been sending me mesage everyday about past due notification mean why i have not even defulted in repayment before please fix this early because is really frustrating


      George Offei likes this.
      • Volunteer Mentor
        George Offei
        Agona Swedru, Ghana

        Jan 31, 2018

        Ernest sorry for this happening to you. I'm sure its a technical error and will be resolve very soon. Its also good you have this evidence as reference.

        But you need to please send a support tickets using the help menu (www.zidisha.org/borrower/help). Select "Repayment not credited to my account" as the subject and drop your evidence there. Do this if you have not. Please remember to follow-up on it as well.


    • Linda Prempeh
      Accra, Ghana

      Jan 31, 2018

      Director Julia, your apology accepted. Thank you for your support, God Almighty bless you abundantly.



  • Rosina Appiah
    Kenyasi Number..., Ghana

    Jan 17, 2018

    Thank you Director for your explanation. but I have already written for refund of tmy MLF. It was because I thought I was at risk. With the explanation you have given concerning this issue, I have changed my mind still join zidisha. Please what should I do.


  • Yeboah Jonas
    Sunyani, Ghana

    Jan 17, 2018

    I am one of such persons. Thanks for the information


  • Stephen Muriu
    Nakuru, Kenya

    Jan 17, 2018

    yes, I heard this from my friends too...please do something.


  • Volunteer Mentor
    John Thiaro
    Nakuru, Kenya

    Jan 17, 2018

    Hi Madam Director - Julia,

    Thank you for noticing this and we are sure that you and your technical team will work towards resolving this matter. We are happy with all that you do for us.

    John.



  • Volunteer Mentor
    Asomah Frank
    Adansi Praso, Ghana

    Jan 18, 2018

    Thanks for your information,we are grateful



  • Magdalena Katana
    Mtwapa, Kenya

    Jan 18, 2018

    Thanks Director for this information. Members can somehow rest assured. We love Zidisha.



  • Volunteer Mentor
    Daniel Malului
    Ngong, Kenya

    Jan 18, 2018

    Dear Julia Kurnia
    Thank you for the information.
    We look forward to better platform. Every error am sure its a learning process and ofcourse growth.
    May God continue to guild and protect u for us



  • Zidisha Volunteer
    dave2319
    United Kingdom

    Jan 18, 2018

    This issue has now been resolved and the accounts have been reactivated.
    We apologise for the problems and inconvenience caused.


  • Mis Hernawati
    Bandung Barat, Indonesia

    Jan 18, 2018

    Thank you Director Julia has provided the information. Hopefully zidisha more advanced and better future.

    Translated by Google     Show original

    Terimakasih Direktur Julia telah memberikan informasinya. Semoga zidisha makin maju dan makin baik kedepannya.


    Dodi Sudono likes this.

  • Marcy Biraimu
    Baba Dogo Estat..., Kenya

    Jan 19, 2018

    Dear Director Julie,
    Wao! Thank you for the timely information. I was affected and so much troubled because i did not know the reason for my account being blocked. God bless Zidisha fraternity.



  • Gabriel Abaidoo
    Esuakyir, Ghana

    Jan 19, 2018

    Thanks for the good work done



  • Oyo Emmanuel
    Atebubu, Ghana

    Jan 19, 2018

    Thanks for your update, zidisha is unstoppable.



  • Rosina Appiah
    Kenyasi Number..., Ghana

    Jan 19, 2018

    MY ACCOUNT IS NOT BACK TO NORMAL AS YOU PASTED . MY DISBURSED AMOUNT IS STILL 275 GHANA CEDIS INSTEAD OF 882 GHANA CEDIS. PLEASE MAKE THIS CORRECTION FOR ME BEFORE I CONFIRM THE LOAN. YOU CAN CHECK MY CREDIT LIMIT AND YOU WILL UNDERSTAND ME THE MORE. THANK YOU.



  • Osei Christopher
    Techiman-b/a, Ghana

    Jan 19, 2018

    Quick response by our director. We are grateful to you and your better explanations.



  • Pretty Mulinga
    Mazabuka, Zambia

    Jan 19, 2018

    Thanks you so much for explaining what happened and also bringing back my account. Am very impressed with the way you rase to work on the problem. All in all please continue working hard as Zidisha is now our only hope in terms of financial support services.



  • Volunteer Mentor
    Ahmed Bishir
    Techiman, Ghana

    Jan 19, 2018

    I was a victim of the technical error but thanks to the director and the whole staff for resolving it for me. I always knew that the entire staff will not let us down. Thanks once again and we trust you all.


    Joost likes this.

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