Forum > Announcements > Technical error causing borrower account declines
A technical error has caused some borrower accounts to be incorrectly declined over the past three days. Please accept my sincere apologies for the trouble. We are working to repair the error as soon as possible.
If your account has been declined in error, please wait one day before submitting a support ticket. This will allow time for us to reactivate your account once the error is repaired.
Thank you director julia kurnia, you are very fast, give information related to it, I am sure zidisha will be better and grow to grow
Translated by Google
Terimakasih direktur julia kurnia , anda sangat cepat,memberi informasi terkait hal tersebut ,saya yakin zidisha akan semakin baik dan tumbuh menjadi berkembang
Thank you for the info Julia, this is very comforting to us borrowers who really hope from Zidisha.
Terimakasih info nya Julia, ini sangat menenangkan kami peminjam yang betul betul berharap dari Zidisha.
Thank you for the information, hopefully cepet finished, pity they record good payouts even closed due to technical errors
Terimah kasih atas informasinya, semoga cepet selesai, kasihan mereka rekor pembayaran bagus malah ditutup karena kesalahan teknis
I and other 5 of my friends were in Kenya are affected by the error and am so happy to hear that you're working to solve and reopen our accounts. Thanks
thank you so much, i was worried. thank you and have a lovely weekend ahead of us. be blessed
Thank you so much Julia, your write up is so comforting. I was a bit worried but am glad we know where the problem came from. Have a lovely week-end.
Dear Mrs. julia kurnia, a volunteer mentor named gresia meriana purwanto her account is closed, I am sure as you are saying this is a technical error, please to review again account of brothers meriana purwanto www.zidisha.org/ loan / buy-a-new-smartphones-and-additional-stock-and-baby-stuff
Yang terhormat ibu julia kurnia, seorang mentor relawan yang bernama gresia meriana purwanto akun beliau ditutup, saya yakin seperti yang anda katakan ini adalah sebuah kesalahan teknis, mohon untuk di tinjau lagi akun saudara gresia meriana purwanto
please this was what i was taking i have made a payment since 12/01/18 but till now it has not reflected in my repayment account and they have been sending me mesage everyday about past due notification mean why i have not even defulted in repayment before please fix this early because is really frustrating
Ernest sorry for this happening to you. I'm sure its a technical error and will be resolve very soon. Its also good you have this evidence as reference.
But you need to please send a support tickets using the help menu (www.zidisha.org/borrower/help). Select "Repayment not credited to my account" as the subject and drop your evidence there. Do this if you have not. Please remember to follow-up on it as well.
Director Julia, your apology accepted. Thank you for your support, God Almighty bless you abundantly.
Thank you Julia
i have to reapply but i can not find the icon on my screen. waiting for your directions.
Thank you, I have faced the same problem four times now, the first was not approved later was approved , I tried to apply again it was not approved have been trying four times now.Please check my account.
Thank you Director for your explanation. but I have already written for refund of tmy MLF. It was because I thought I was at risk. With the explanation you have given concerning this issue, I have changed my mind still join zidisha. Please what should I do.
I've just replied to your support ticket about that.
I am one of such persons. Thanks for the information
yes, I heard this from my friends too...please do something.
Hi Madam Director - Julia,
Thank you for noticing this and we are sure that you and your technical team will work towards resolving this matter. We are happy with all that you do for us.
Thanks for your information,we are grateful
Thanks Director for this information. Members can somehow rest assured. We love Zidisha.
Dear Julia Kurnia
Thank you for the information.
We look forward to better platform. Every error am sure its a learning process and ofcourse growth.
May God continue to guild and protect u for us
This issue has now been resolved and the accounts have been reactivated.
We apologise for the problems and inconvenience caused.
Thank you Director Julia has provided the information. Hopefully zidisha more advanced and better future.
Terimakasih Direktur Julia telah memberikan informasinya. Semoga zidisha makin maju dan makin baik kedepannya.
Dear Director Julie,
Wao! Thank you for the timely information. I was affected and so much troubled because i did not know the reason for my account being blocked. God bless Zidisha fraternity.
Thanks for the good work done
Thanks for your update, zidisha is unstoppable.
MY ACCOUNT IS NOT BACK TO NORMAL AS YOU PASTED . MY DISBURSED AMOUNT IS STILL 275 GHANA CEDIS INSTEAD OF 882 GHANA CEDIS. PLEASE MAKE THIS CORRECTION FOR ME BEFORE I CONFIRM THE LOAN. YOU CAN CHECK MY CREDIT LIMIT AND YOU WILL UNDERSTAND ME THE MORE. THANK YOU.
Quick response by our director. We are grateful to you and your better explanations.
Thanks you so much for explaining what happened and also bringing back my account. Am very impressed with the way you rase to work on the problem. All in all please continue working hard as Zidisha is now our only hope in terms of financial support services.
I was a victim of the technical error but thanks to the director and the whole staff for resolving it for me. I always knew that the entire staff will not let us down. Thanks once again and we trust you all.
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