Forum > Announcements > Technical error causing borrower account declines Forum Guidelines

  • Jan 19, 2018

    Thanks for such information. My account has been rectify .Once again thank you Director.

  • Grace Quaynor
    Prampram, Ghana

    Jan 19, 2018

    Thanks to you Julie for quick response from your good office and hope Zidisha will soon work again.

  • Jan 20, 2018

    Thanks Julia am glad for the update

  • Simon Sabwa
    Mombasa Freret..., Kenya

    Jan 26, 2018

    Yes i was one of the person who has had fallen into that predicament. I have made four applications from Nov 2017. The funding only gets to a maximum of 4%. until the set duration lapse. This time round i am at 3% for the last two day. Let me hope the same will not be repeated, it will go through. Have a nice working day.

    Simon Sabwa

  • Ayu Paramita
    Sidoarjo, Indonesia

    Jan 26, 2018

    Dear Miss Julia, I would like to inform you of a closed account because the ID card listed does not match the latest live address Domicile. Because In Indonesia sometimes members have a different address with the address listed in ktp. And some people have incorrectly entered data ie the latest address where they live so some Volunteer Mentor assume that his data is not correct. And for member data matching process. should not be in the task to the mentor for the ID card because the data id every member of his nature PRIVACY. If all VMs have access to the data they are vulnerable to abuse. And for Review Support tickets should be more transparent reasons for account closure. And write the indication of its closure because of what error. So the members know more clearly where their error position is where and the zidisha party can not unilaterally close the member account because there are several new member accounts. who have paid membership money and have never had a loan at all close the account for no apparent and specific reason. So they demand membership money and MLF can be returned in full considering they have never used zidisha loan services. In Indonesia there is confusion and frustration by members who are confused about the reasons for this unclear and specific account closure. causing them to hesitate to pay off the loan. and is afraid the account is closed unilaterally by zidisha by reason of error system. Valid data is not guaranteed because many accounts are closed even though the ID corresponds to the register, HP is active, And coordinated with the VM Please clarify closing Accounts and specific alasa of an account can be closed and can be written via support ticket and of course with evidence the strong one. in order not to change the opinion of the members menjai negatives that zidisha collect member registration money by always asking for referrals of new members Hope this becomes positive feedback and in the initial form added the address according to ktp & residential address terbru in order not to misunderstand. And doubt Vm so as not to lose the members with a nice paid record and can be in trust. REVIEW MANDATORY MANUAL TO DO FOR ALL ACCOUNT IN CLOSED WITH OBJECTIVE REASONS AND IN THE ABOVE PROOF OF STRONG PROOF. thank you

    Translated by Google     Show original

    Dear Miss Julia,

    Saya ingin menginformasikan untuk akun yang di tutup karena ID KTP yang di daftarkan tidak sesuai dengan Domisili alamat tinggal terbaru. Karena Di indonesia terkadang anggota memiliki alamat yang berbeda dengan alamat yang tertera di ktp. Dan beberapa orang ada yang salah memasukan data yaitu alamat terbaru tempat mereka tinggal sehingga beberapa Volunteer Mentor berasumsi bahwa data nya tidak benar.

    Dan untuk proses pencocokan data anggota. harus nya jangan di tugas kan ke mentor untuk KTP karena data id setiap anggota sifat nya PRIVASI. Jika semua VM memiliki akses ke data tsb rawan penyalahgunaan.

    Dan untuk Review Support tiket harus nya lebih transparan alasan penutupan akun. Dan di tulis indikasi penutupan nya karena kesalahan apa. Sehingga para anggota tahu lebih jelas posisi kesalahan mereka ada di mana dan pihak zidisha tidak bisa sepihak menutup akun anggota

    karena ada beberapa akun anggota baru. yang sudah membayar uang keanggotaan dan belum pernah mendapatkan pinjaman sama sekali akun di tutup tanpa alasan yang jelas dan spesifik. Sehingga mereka menuntut uang keanggotaan dan MLF bisa di kembalikan secara penuh mengingat mereka belum pernah menggunakan jasa pinjaman zidisha.

    Di indonesia sedang terjadi kebingungan dan frustasi oleh anggota yang bingung alasan penutupan akun yang tidak jelas dan spesifik ini. mengakibatkan mereka ragu untu melunasi pinjaman. dan takut akun di tutup sepihak oleh zidisha dengan alasan error system. Data Valid tidak menjadi jaminan karena banyak akun yang di tutup meskipun ID sesuai dengan register, HP aktif, Dan sudah koordinasi dengan VM

    Mohon di perjelas penutupan Akun dan alasa spesifik suatu akun bisa di tutup dn bisa di tulis melalui support ticket dan tentu nya dengan bukti yang kuat. agar tidak merubah opini anggota menjai negatif yaitu zidisha mengumpulkan uang pendaftaran anggota dengan selalu meminta referensi anggota baru

    Semoga ini menjadi masukan yang positif

    dan di formulir awal di tambah kan alamat sesuai ktp & alamat tempat tinggal terbru agar tidak terjadi salah paham. Dan keraguan Vm sehingga tidak kehilangan anggota2 dengan recorded pembayaran bagus dan bisa di percaya. REVIE MANUAL WAJIB DI LAKUKAN UNTUK SEMUA AKUN YANG DI TUTUP DENGAN ALASAN YANG OBJECTIF DAN DI SERTAI BUKTI KUAT.

    terima kasih

  • Benard Kaoto
    Kakrigu, Kenya

    Jan 27, 2018

    I'm happy for the quick adequate response from Zidisha organization. That's real and very encouraging. Indeed a good organization.

  • Gyabaah Clement
    Berekum, Ghana

    Feb 9, 2018

    Am too mach graetful for open my account for me,i thanks all helped of my account and thanks all Zidisha staff members Zidisha you are number one online loan in the world.

  • Sylvester Afena
    Tachiman, Ghana

    Mar 11, 2018

    Thanks for the information given. Please we are already partners so forgive if we have offended you in any way help fund our loan for us so that our business can grow. Thank you.

  • Peter Mate
    Ndola, Zambia

    Aug 7, 2018

    This is this what the director is referring to?

    We're sorry, your loan application was not approved. You are welcome to try again later with a new application.

    If there is anyone who is also experiencing the same can update me on how far this issue has gone

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