Hailsham, United Kingdom
Oct 11, 2021
What is this? In the past there has always been an option to add a tip or not, when adding funds. I notice a tip is automatically taken from my account when I add to a loan and nothing has been said about this. Is this policy now?
Oct 11, 2021
We have not made any change and tips are still optional. I'd be happy to refund any tips you did not intend to add. Simply reply here or send a message from the Help page to let me know which you would like refunded.
Redmond, Washington, United States
Oct 18, 2021
Not the original poster, but I think they are mentioning an issue where the "Optional Tip" dropdown is always defaulting to 15% every time. I noticed this the first time I loaned some amount and realized my balance dropped more than I expected. I have to select "Other" or "None" manually now, otherwise it's default to 15%.
I'd recommend setting the tip to "None" (or "Other" with $0.00) by default.
Laurie likes this.
Oct 19, 2021
Here is what I found yesterday - tips show up as optional but the field defaults to 15%. Earlier it used to be 0%. So if you do not notice the default value now and change it, you end up paying 15% tip.
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