Forum > Borrower Questions > loan Repayments for year 2016 not shown on my account Forum Guidelines

  • John Kuria
    Nairobi, Kenya

    Jan 23, 2018

    what is this technical issue that has not been rectified todate. i have never failed to make any payments for my 2016 loan. but i am told that i have a past due of Ksh 3000. where did my payment go? my repayment rate was 100% but now it has been reduced to 50%. my tickets so far have not bore fruits. you have also notified my mentors about none payments and this has really spoilt my reputation as they consider me a defaulter despite showing all my payments records. you also reduced my next loan limit from over Ksh42000 to less than 28000. please help solve my problem

    • Joost
      Noord Brabant, Netherlands

      Jan 23, 2018

      You should create a support ticket. I have left some comment on your page with the info Support needs.

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