Forum > Borrower Questions > Zidisha staff,need help ,pembayaran belum terkonfirmasi. Forum Guidelines

  • Volunteer Mentor
    Rully Prades
    Cirebon, Indonesia

    Jan 29, 2018

    I have paid the second installment on January 24, 2018 for 10,000 IDR due on January 29, 2018. I have also made a support ticket on January 27, 2018. However, until now it has not been credited. Please help. This is my first experience of payment problems, usually smooth with flip application. thank you

    Translated by Google     Show original

    Saya telah membayar angsuran kedua pada tanggal 24 Januari 2018 sebesar 10.000 IDR yang jatuh tempo tanggal 29 Januari 2018.
    Saya pun telah membuat support ticket pada tanggal 27 Januari 2018.
    Namun sampai saat ini belum terkreditkan.
    mohon bantuan nya.
    Ini pengalaman pertamaku mengalami masalah pembayaran,biasa nya lancar walau pakai aplikasi flip.
    Terima kasih


    Alex Tsuma likes this.

  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Jan 29, 2018

    Rully, support ticket is usually answered 3-5 working days. Volunteer zidisha has a holiday time Saturday and Sunday according to info from Joost. Please wait for replies from your tickets. Convey to your lenders that you have paid your installment on 24/1/2018 but not yet recorded, and what steps you have made to have your payments recorded. As long as you pay according to your schedule, you will be recorded ontime even though 1 payment has not been recorded due to grace period of 10 days. Please read again the payment reporting page information has not been recorded. Sometimes it takes 3 working days EASTERN AMERICAN time to have your payment recorded. Try to see when Rully paid, then in America there what date and what time. Let"s follow the reporting procedure and please remember the time difference between Indonesia and America. Thanks.

    Translated by Google     Show original

    Rully, support ticket biasanya dijawab 3-5 hari kerja. Volunteer zidisha memiliki waktu libur hari sabtu dan minggu sesuai info dari Joost. Tolong ditunggu balasan dari tiket anda. Sampaikan ke lenders anda bahwa anda sudah membayar angsuran anda pada tanggal 24/1/2018 namun belum tercatat, dan langkah apa yang sudah anda lakukan agar pembayaran anda tercatat. Selama anda membayar sesuai jadwal anda, anda akan tercatat ontime meskipun ada 1 pembayaran belum tercatat dikarenakan grace periodnya 10 hari. Tolong dibaca lagi informasi halaman pelaporan pembayaran belum tercatat. Adakalanya dibutuhkan 3 hari kerja waktu EASTERN AMERIKA agar pembayaran anda tercatat. Coba dilihat waktu Rully bayar, saat itu di Amerika sana tanggal berapa dan jam berapa. Mari diikuti prosedur pelaporan dan mohon diingat selisih waktu antara Indonesia dengan Amerika. Thanks.


    Alex Tsuma likes this.
    • Volunteer Mentor
      Rully Prades
      Cirebon, Indonesia

      Jan 29, 2018

      I happen to have lenders mr.joost and can respond. which I want to ask if there will be a decline in the percentage of repayment? or should I repay or wait ??

      Translated by Google     Show original

      kebetulan sudah saya sampaikan kepada lenders mr.joost dan dapat tanggapan.
      yang mau saya tanyakan
      apakah nanti akan terjadi penurunan
      persentase repayment ?
      atau sebaiknya saya membayar ulang atau menunggu??



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Jan 29, 2018

    As long as you pay according to your schedule even if there is 1 payment not yet recorded, your on-time score will remain. Grace period is 10 days from the date of your payment schedule. You may also pay no more. Later when your loan is credited zidisha team, your payment is credited as per your payment date. In addition if the unrecorded payment is close to repayment, you may choose to re-pay until the redemption and ask for your overpayment. If when the zidisha team has verified your payment and you are not currently paying the Zidisha loan, the Zidisha team will reimburse your overpayment. This happened to one of my guidance members on behalf of Endang Rusmiati. If when the unpaid payment is verified and you are currently paying the zidisha installment, then the overpayment will be credited on loan at the same time with the date of paying the actual payment date of the installment payment.

    Translated by Google     Show original

    Selama anda membayar sesuai jadwal anda meskipun ada 1 pembayaran belum tercatat, on-time score anda akan tetap/ tidak turun. Grace periodnya adalah 10 hari sejak tanggal jadwal pembayaran anda. Boleh anda bayar lagi boleh juga tidak. Nanti ketika pinjaman anda dikreditkan tim zidisha, pembayaran anda dikreditkan sesuai tanggal pembayaran anda.

    Sebagai tambahan jika pembayaran tidak tercatat ini mendekati pelunasan, bisa anda memilih membayar ulang hingga pelunasan dan meminta kelebihan bayar anda. Jika saat tim zidisha telah memverifikasi pembayaran anda dan saat itu anda sedang tidak mengangsur pinjaman zidisha, tim Zidisha akan merefund kelebihan bayar anda. Hal ini terjadi pada salah satu anggota bimbingan saya atas nama Endang Rusmiati. Jika saat pembayaran yang belum tercatat terverifikasi dan anda saat itu sedang membayar angsuran zidisha, maka kelebihan bayar tersebut akan dikreditkan dipinjaman saat itu juga dengan tanggal bayarnya tercatat tanggal sebenarnya pembayaran angsuran tersebut.


    • Volunteer Mentor
      Rully Prades
      Cirebon, Indonesia

      Jan 29, 2018

      I mean gini mba, if I repay, which yesterday pay will be credited to the next installment or how?

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      maksudnya gini mba,kalau saya membayar ulang,yang kemarin bayar akan dikreditkan ke angsuran selanjutnya atau bagaimana?



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Jan 29, 2018

    Well, if you pay back now 29/1/2018 and the zidisha team verify it quickly without a hitch then later on your payment page will be recorded payment: schedule 28/1/2018 paid on 24/1/2018. Schedule 4/2/2018 paid on 29/1/2018. (Remember, if this is verified without a hitch)

    Translated by Google     Show original

    Baik, jika kamu bayar ulang sekarang 29/1/2018 dan tim zidisha memverifikasinya cepat tanpa halangan maka nantinya di halaman pembayaran anda akan tercatat pembayaran: jadwal 28/1/2018 dibayar tanggal 24/1/2018.
    Jadwal 4/2/2018 dibayar tanggal 29/1/2018. (Ingat, jika ini terverifikasi tanpa halangan)


    Rully Prades and Bastiaan like this.
    • Volunteer Mentor
      Rully Prades
      Cirebon, Indonesia

      Jan 29, 2018

      thank you info mbak. I decided to repay just now.

      Translated by Google     Show original

      terimakasih info nya mbak.
      saya memutuskan membayar ulang barusan.



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