Forum > Borrower Questions > 1yr 5 month outside kenya lost number Forum Guidelines

  • Esther Silwacho
    Nakuru,kenland, Kenya

    Feb 3, 2018

    Hello, I was away out side kenya for some times now, and i lost my phone number which i registered with zidisha, and i want to start doing my repayment and also to request some loans in future, please zidisha help me to know if i can change my number to the current number, kindly assist.


    Fitri Fauziyah and Samwel Nyangi like this.

  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 3, 2018

    Hello Esther,
    Yes you can change your number, please make a support ticket first.
    1. Go to help page, choose technical error.
    2. Choose no, I'd like to ask help
    Inform them your previous number and your new number and attach your clear ID picture for Verification.
    Support ticket usually answered within 3-5 business days.
    I see that you already wrote on your discussion about your intention to clear your loans. I really appreciate your intentions.
    I hope zidisha will help you soon to update your new number.

    Translated by Google     Show original

    Hello Esther,
    Yes you can change your number, please make a support ticket first.
    1. Go to help page, choose technical error.
    2. Choose no, I'd like to ask help
    Inform them your previous number and your new number and attach your clear ID picture for Verification.
    Support ticket usually answered within 3-5 business days.
    I see that you already wrote on your discussion about your intention to clear your loans. I really appreciate your intentions.
    I hope zidisha will help you soon to update your new number.


    dave2319, Mimin Munawaroh and Joost like this.

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