Forum > Borrower Questions > Change of Primary Phone number Forum Guidelines

  • Simon Muiru
    Limuru, Kenya

    Feb 9, 2018

    Hi guys, I need some help in changing my primary phone number, the one that I have been receiving loans and repaying them with. Is there a way to do so? I can't seem to raise support staff on the issue, and got an email indicating that I should get assistance from the dashboard by creating a ticket. Is there anyone here with the capability to do so?



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 9, 2018

    Yes you can change your phone number by making a support ticket first.
    1. Login to your account- click your name and choose help.
    There are more then one option there, choose technical error - No, I'd like to ask help.
    2. Write on the comment box your previous number and your new number. Attach your clear ID photo for verification.
    Please be patient, support ticket answered within 3-5 business days US Eastern Time.

    Translated by Google     Show original

    Yes you can change your phone number by making a support ticket first.
    1. Login to your account- click your name and choose help.
    There are more then one option there, choose technical error - No, I'd like to ask help.
    2. Write on the comment box your previous number and your new number. Attach your clear ID photo for verification.
    Please be patient, support ticket answered within 3-5 business days US Eastern Time.


    Joost likes this.

  • Country Liaison, Anglophone & Francophone Countries
    Laurie
    United States

    Feb 10, 2018

    Also, please be aware that usually it is not allowed to change the primary phone number if there is a loan in fundraising or a loan pending disbursement. In that case, you only can add a secondary number, from which you can make repayments.

    You can make repayments from either the primary or the secondary number; however, you are permitted to receive a net disbursement (from a loan) or a disbursement (of a refund) only on your primary number.

    If you have a loan in fundraising or pending disbursement, we have to post a request on our staff's chat platform for a case-by-case review to be done by our Director. Only she can approve a change of the borrower's primary phone number at those times.


    Fitri Fauziyah and Joost like this.

  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 10, 2018

    @Laurie, just to make sure, if the borrower in the middle of paying their loan and they wanna change their primary phone number because of their number lost, etc then it is allowed to ask zidisha to change their number. If the borrowers in the middle of loan fundraising or pending disbursement then it is not usually permitted. Am I correct?
    I never know that the payment can be done from the primary and the secondary phone number, I always thought only the primary phone can do the repayment. So if borrower in the middle paying their installments and lost his primary phone number then paying directly from their secondary phone number without informing zidisha first, their payment will credited to their account directly then, this apply if they have registered the secondary number, am I correct?
    This payment with phone number only apply with borrower not from Indonesia.

    Thank you Laurie for this information

    Translated by Google     Show original

    @Laurie, just to make sure, if the borrower in the middle of paying their loan and they wanna change their primary phone number because of their number lost, etc then it is allowed to ask zidisha to change their number. If the borrowers in the middle of loan fundraising or pending disbursement then it is not usually permitted. Am I correct?
    I never know that the payment can be done from the primary and the secondary phone number, I always thought only the primary phone can do the repayment. So if borrower in the middle paying their installments and lost his primary phone number then paying directly from their secondary phone number without informing zidisha first, their payment will credited to their account directly then, this apply if they have registered the secondary number, am I correct?
    This payment with phone number only apply with borrower not from Indonesia.

    Thank you Laurie for this information


    Joost likes this.

  • Addai Charles
    Berekum, Ghana

    Feb 11, 2018

    My question is that a friend of mine has lost the ID card he used during registration of Zidisha. He want to become a volunteer mentor and has asked to provide the Id card. Can he replace the Id card with his voter's Id card?


    • Volunteer Mentor
      Fitri Fauziyah
      Kota Surabaya, Indonesia

      Feb 11, 2018

      How about your friend reply his/her support ticket by providing that voter ID and find out is it allowed or not use it.
      The Zidisha volunteer aren't always online checking this forum. If your friend reply it's ticket, and providing zidisha the clear pic of voter ID and the reason why; I'm sure zidisha staff will assist your friend soon.

      Translated by Google     Show original

      How about your friend reply his/her support ticket by providing that voter ID and find out is it allowed or not use it.
      The Zidisha volunteer aren't always online checking this forum. If your friend reply it's ticket, and providing zidisha the clear pic of voter ID and the reason why; I'm sure zidisha staff will assist your friend soon.



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