Forum > Borrower Questions > partial loan funded problem Forum Guidelines

  • Lawrencial Konadu
    Makesim, Ghana

    Feb 16, 2018

    my loan was partially funded of 46% out of GHS 2286 which i received amount of GHS 1,019 as my partial loan disbursed which i though the remaining unfunded loan of loan is now GHS 1152.7. Now the problem is that on my payment schedule i was asked pay 2,091 which is cheating because i have already paid my previous loan and i am due for the rest of the loan which now funded of GHS 1152.7 before i will able to pay the total amount of GHS 2286. i want draw notice to zidisha team to check it for me because the remaining unfunded loan is not yet pay for me so how could i pay the total loan .That means i am paying twice .Thank you i hope to hear from you soon


    Joost likes this.

  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 16, 2018

    Hello Lawrencia.
    I've just replied to your support ticket. As I was saying, your loan was only 46% funded and you received 1019 GHS, but that means the rest of it wasn't funded, so the "Amount Remaining" figures (such as on your Repayment Schedule) do appear to be wrong, so I've reported it to our Technical Team.
    Sorry about the problem and I'll let you know when I've heard back.


  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 16, 2018

    Lawrencia, I've heard back from them now and it's been fixed.


    George Offei and Joost like this.
    • Volunteer Mentor
      George Offei
      Agona Swedru, Ghana

      Feb 16, 2018

      Thanks for the quick response and helping rectify the problem. GOD BLESS YOU


      Gideon Kiprotich likes this.
    • Joost
      Noord Brabant, Netherlands

      Feb 17, 2018

      @ Dave,

      This seems to be wrong with more partially accepted loans. Did the technical team only fix her problem or did the correct the underlying bug?

      www.zidisha.org/loan/busine...
      www.zidisha.org/forum-threa...
      And maybe
      www.zidisha.org/forum-threa...

      This last one is a little bit strange. I can’t see the status of this loan. Is it still needs funding or is it already funded? Or is this loan still waiting acceptance. But then it looks different from a fully funded loan. I have seen this 3 times the last few days.

      It looks like it’s on the waiting list but you told that that list has been scrapped. (And if I understand that word correctly that means the waiting list doesn’t exist anymore?)


      Fitri Fauziyah likes this.
    • Joost
      Noord Brabant, Netherlands

      Feb 17, 2018

      @dave
      Could you also check this one
      www.zidisha.org/forum-threa...
      His calculated repayment amount almost doubled the amount I lend him. I haven’t seen this before.

      And this borrower is complaining about the same problem. This is also a fully funded loan.
      www.zidisha.org/loan/diagno...


      Fitri Fauziyah likes this.

  • Asomah Frank
    Adansi Praso, Ghana

    Feb 16, 2018

    Good work done bro Dave.


  • Joseph Saaquah
    Accra, Ghana

    Feb 17, 2018

    God bless you for such a marvellous work you are doing for us Dear Dave2319.May you be bless with good health and prosperity.may the rest of your days be joyful and fulfilled.All your wishes would come true as you are fulfilling ours.Amen



  • Volunteer Mentor
    Lawrence Antwi
    Kumasi, Ghana

    Feb 17, 2018

    Nice work Dave.



  • Joost
    Noord Brabant, Netherlands

    Feb 18, 2018

    @Dave or @Laurie,

    There seems to be a problem with the amount borrowers have to pay after receiving their loan.
    I have included some screenshots in this topic.
    www.zidisha.org/forum-threa...


  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 18, 2018

    Hello all.

    I've reported this to our Technical Team again and made them aware it's a widespread issue.
    They must have just fixed Lawrencia's account the first time, but clearly this problem isn't only limited to one or two accounts.
    Sorry, and hopefully it'll be sorted out as soon as possible.


  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 18, 2018

    Hello again!
    I think Julia had seen other examples of this problem too, and thankfully it's now been fixed.


  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 18, 2018

    Dave, will you please inform the technical team too that few borrowers has pay their installment as the schedule but the number inside parenthesis wasn't adding up so I think that mean their payment wasn't count ontime and it wont increase their ontime score for borrowers whose ontime score lower then 99%/98%
    Like this borrower
    www.zidisha.org/loan/persed...
    The number inside parenthesis should have 120 as she made her payment as the schedule.
    Thank you.

    Translated by Google     Show original

    Dave, will you please inform the technical team too that few borrowers has pay their installment as the schedule but the number inside parenthesis wasn't adding up so I think that mean their payment wasn't count ontime and it wont increase their ontime score for borrowers whose ontime score lower then 99%/98%
    Like this borrower
    www.zidisha.org/loan/persed...
    The number inside parenthesis should have 120 as she made her payment as the schedule.
    Thank you.


    Mimin Munawaroh likes this.

  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 18, 2018

    Hi Fitri.
    Hopefully in that example it will change to 120 later today (Sunday, US Eastern Time) because it's not the number of repayments sent, it's the number of expected payment dates that have passed.

    I see one of her expected payment dates is Feb 18, which is still today, US Eastern Time. In such cases it depends on the exact time of day it was expected, so when it passes that time it should go up to 120!


    Mimin Munawaroh likes this.

  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 19, 2018

    I see it didn't, so presumably it had already gone up from 118 to 119 earlier on Sunday.
    In that case it should go up to 120 next Sunday.



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 19, 2018

    Actually before she paid her installment the number inside parenthesis was 119. When she made payment yesterday, the number still 119. Usually after the payment credited to borrowers account and our payment count ontime, the number inside Parenthesis will adding directly on that day. I was in the middle discussion with her that made me aware the correct number on her profile yesterday.
    When I paid my installment on Feb 14, the number inside parenthesis adding directly. I'm testing your explanation about the expected date The system count as ontime. When I paid my installment on feb 16 for the date feb 25, the number inside parenthesis still the same.

    Please see the pic, that was my chat with her on Feb 17. You can see the time there

    Translated by Google     Show original

    Actually before she paid her installment the number inside parenthesis was 119. When she made payment yesterday, the number still 119. Usually after the payment credited to borrowers account and our payment count ontime, the number inside Parenthesis will adding directly on that day. I was in the middle discussion with her that made me aware the correct number on her profile yesterday.
    When I paid my installment on Feb 14, the number inside parenthesis adding directly. I'm testing your explanation about the expected date The system count as ontime. When I paid my installment on feb 16 for the date feb 25, the number inside parenthesis still the same.

    Please see the pic, that was my chat with her on Feb 17. You can see the time there


    Laurie and dave2319 like this.

  • Zidisha Volunteer
    dave2319
    United Kingdom

    Feb 19, 2018

    I see. Thanks for the info, Fitri, and I've reported it to our Technical Team.
    I'm not sure whether they'll be able to check generally for all accounts but have asked if it's possible.

    By the way though, what I was describing above is certainly how it *should* work!
    And for example, if a borrower sends us a repayment every day for 30 days, the number in brackets won't go up by 30. It'll go up by 4 or 5 (if their schedule's weekly repayments) because it only counts how many Expected Payment dates have passed in that time.


    Laurie likes this.

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