Forum > Borrower Questions > Pembatalan deposit MLF menengah Forum Guidelines

  • Juwita Ismariyani Isrini
    Kabupaten, Indonesia

    Feb 17, 2018

    I juwita ismariyani ... sorry before ... want to ask how to cancel the MLF loan medium loan I received .... and blm I pay at all.krn currently honest I feel an objection to it. Please enlighten .... for the volunteer mentor zidisha ......

    Translated by Google     Show original

    Saya juwita ismariyani...mohon maaf sebelumnya...ingin menanyakan bagaimana cara membatalkan pinjaman dana MLF menengah yg blm saya terima....dan blm saya bayarkan sama sekali.krn saat ini jujur saya merasa keberatan atas hal tsb. Mohon pencerahannya....untuk para mentor relawan zidisha......


    • Joost
      Noord Brabant, Netherlands

      Feb 17, 2018

      I answered this question on your comment page.



  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 17, 2018

    If the mother login whether on the page dashboard or credit card current there is a button cancel loan kah? If there is, to my knowledge you can choose to cancel the loan by returning the money you received and press the cancel button. If indeed the cancel button does not exist, try to create a support ticket with the help page click / help and select one ticket there. Tell there if you want to cancel your existing MLF loan.

    Translated by Google     Show original

    Kalau ibu login apakah di halaman dasbor atau halaman kredit terkini masih ada tombol cancel loan kah?
    Kalo ada, setahu saya ibu bisa memilih membatalkan pinjaman tersebut dengan mengembalikan uang yang ibu terima dan menekan tombol cancel.
    Jika memang tombol cancelnya tidak ada, coba buat support ticket dengan klik halaman help/bantuan dan pilih salah satu ticket disana. Sampaikan disana kalau ibu mau membatalkan pinjaman anda yang ada MLFnya ini.

    • Joost
      Noord Brabant, Netherlands

      Feb 18, 2018

      Thank you for this tip. I didn’t know this existed. I have found a loan and made a screenshot of it.

      If I am correct below are the options:

      - A new loan must be accepted first. If it’s not accepted then it expires after a few days.

      - If it’s accepted then the loan goes into the “pending disbursement” phase and it can only be canceled by support? (A few minutes/hours in Indonesia and about a week in Kenya and Ghana)

      - If it’s already disbursed then the borrower can cancel the loan by clicking the “Cancel” link on his/her dashboard page. After the received amount is send back then an option appears to cancel the loan.


  • Volunteer Mentor
    Fitri Fauziyah
    Kota Surabaya, Indonesia

    Feb 18, 2018

    Hello Joost,

    You are right for almost the options as for cancel the loan I think you are right too, I never cancel my loan, but I've read about the step on the forum before. Someone ever sent me their dashboard and there are cancel loan option there. Thank you for sharing the screenshot for cancel a loan.

    Is it true the time frame to accept the loan for Indonesian in few hours? Is it because the money transfer in Indonesia xendit and Xendit using bank transfer? I think after borrower input their bank account number, the money will disburse faster, in minutes or few hours.

    Translated by Google     Show original

    Hello Joost,

    You are right for almost the options as for cancel the loan I think you are right too, I never cancel my loan, but I've read about the step on the forum before. Someone ever sent me their dashboard and there are cancel loan option there. Thank you for sharing the screenshot for cancel a loan.

    Is it true the time frame to accept the loan for Indonesian in few hours? Is it because the money transfer in Indonesia xendit and Xendit using bank transfer? I think after borrower input their bank account number, the money will disburse faster, in minutes or few hours.



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