May 24, 2018
The details in my credit limit are now shorten. Only the principal amounts are displayed. Any reason?
May 26, 2018
Hi, Kusi. That could be due to a technical bug. If the problem still is occurring, and if you haven't already sent in a Support Ticket, please do so, with a screenshot attached, which a Country Liaison on the team for your country will forward to our Technical Team. Then, after one of the engineers responds, a Country Liaison will let you know. Thanks! ;-)
Kusi Obodum likes this.
May 27, 2018
I found out from other borrowers l know and when they checked, theirs too are the same.only the principal amount is displayed.
No display of the total amount deduction
No display of disbursement amount
May 27, 2018
Thanks for that additional information, Kusi. Has anyone sent in a Support Ticket to inquire about it? It still could be a technical bug and probably is. From what I've observed regarding technical bugs, the same one can affect one account, all accounts, or only some accounts. I have no idea why that is. I'm not a software engineer. Anyone affected should send in a Support Ticket.
May 28, 2018
Thanks Laurie l will do so.
Laurie likes this.
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