Nov 14, 2017
I paid my loan in full after increasing members loan fund so as to raise my credit limit. I was given a chance to apply a new loan which was partly funded, then it expired. I checked again and noted that this time round the loan was paid 99% and I had a balance of KES 32 which I paid. Since then the loan is still showing expired and nothing happens when I click create new loan. I have written several messages in vain. Kindly assist me, I had committed lots of funds to the MLF and my business is suffering.
Nov 17, 2017
Sorry about the problems. Quite a number of borrowers had loans expired on Nov 7th because their previous loan hadn't been fully repaid. I see the 32 KES has been credited to your account now so yours is repaid. I also see you've been able to successfully create a new loan application.
Apologies again for the problems.
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