Oct 16, 2018
Good morning. I paid my loan back yesterday even though the loan I got did not hit my account. At what point is someone supposed to pay the one time life payment fee? Kindly confirm if my loan payment was received.
Noord Brabant, Netherlands
Oct 16, 2018
It can take up to 3 business days, US Eastern Time, for a repayment to be credited to your account.
After that time, if the payment hasn’t been credited please create a support ticket with the following details:
- Date you made the payment
- Payment amount
- Phone number or account number you used to send the payment
- Transaction ID of your payment
Also check the payments of the previous loans. Sometimes an payment of a few month ago isn’t recorded. Then it only looks if a current payment isn’t recorded but it is booked correctly and is shown on the old loan where there is a missing payment.
So check carefully which payments aren’t recorded and then create a support ticket with the correct info.
My current loan balance is K105 but instead what I paid is K195. That means I paid over by K90. This payment was made yesterday afternoon from mobile number 0969134801 and the transaction number is 573110008.
Will I be refunded the K90?
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