Zidisha Forum

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Supporting the Zidisha community during the coronavirus pandemic

This message was sent by email to all members last Friday. It is reposted here to allow for discussion. Please feel free to post any questions in...

147 Jul 16

FAQ: Our response to the coronavirus pandemic

We have received many questions regarding Zidisha's response to the pandemic. Here are our responses to a few of the most common questions: 1. ...

45 Jul 10

New: Thumbnail image cropping

We've added a new feature that will allow borrowers and lenders to crop a customized section of their profile photos for the thumbnail image (the c...

2 Jun 19

Ghana payment errors

Many members in Ghana are receiving a "transaction limit exceeded" error when attempting to make payments. This error is originating from our paym...

16 Jun 11

Technical error causing borrower account declines

A technical error has caused some borrower accounts to be incorrectly declined over the past three days. Please accept my sincere apologies for th...

68 Mar 9

Optional MLF payments replaced with credit risk payments

Now that new loans carry required credit risk payments into the Members Loan Fund (https://www.zidisha.org/forum-thread/1629), most new loan applic...

33 Dec 11

Introducing multiple mentor reviews for new members

Up until now, members were assigned a Volunteer Mentor once they reached a certain credit limit, and that mentor would need to conduct a background...

35 Dec 11

Update to risk fee structure

Starting this week, we are making two changes to the risk fee structure: 1) risk fees are reduced for most loans, and 2) risk fees for new loans is...

65 Oct 16

Mpesa service outage

We have received reports that our members in Kenya have been unable to send payments to our Bill Pay today. We are working with Mpesa to resolve t...

31 Sep 3

Zambia disbursement delay

We are experiencing delays in processing Zambia disbursements due to a technical error in the MTN platform. My apologies for the unusual delay...

14 Aug 8

Temporary outage of loan acceptance form in Ghana

Our payment service provider in Ghana has changed the bank account information that we need to collect in order to disburse loans. This change is ...

54 Jul 18

Borrowers can now accept partially funded loans

Up until now, loan applications that were only partially funded by the fundraising deadline have been expired. Starting today, borrowers have the ...

51 Apr 25, 2019

Delay in disbursements in Nigeria

We are experiencing a delay in disbursing loans in Nigeria, due to the need to process an international funds transfer to our account. I apologize...

29 Apr 3, 2019

Delay in processing December disbursements

Many members in Kenya, Nigeria and Ghana have reported not receiving their loans which were funded in December. Others have received their loans, ...

27 Mar 6, 2019

Forum moving to Zidisha website

Starting this week, the Forum will be moving to within the Zidisha website: https://www.zidisha.org/forums. We believe the new forum will bett...

44 Mar 1, 2019

Interruption in repayment crediting now fixed

Many payments made over the last three days failed to be credited immediately due to a technical error in our website. The error has now been fixe...

4 Feb 13, 2019

Credit risk payments

Starting this week, new loans will be asked to make a 10% credit risk payment into the Members Loan Fund. Zidisha is a nonprofit organization, a...

88 Jan 17, 2019

Fundraising period now starts after loans pass staff review

Starting today, the fundraising period of fourteen days does not start until after a loan has been successfully reviewed by our team. This is ...

37 Jan 8, 2019

Wait-listed loans

As the volume of loan applications continues to grow faster than the supply of lending capital, we have begun wait-listing some loan applications. ...

52 Oct 5, 2018