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Blessing    Nov 14, 2019

I have received the loan and I want to pay back is not working

• Lotus Flower    Nov 14, 2019

  Hello,
  
  I'm sorry to hear about the problem; however,
  please don't confuse your lenders with the Staff.
  
  This is the Staff, a.k.a. the Team: www.zidisha.org/team
  
  Although the two (2) current members of the Staff
  also are lenders, most lenders *aren't* on the Staff.
  
  - This is your borrower-lender Discussion page, where you're supposed to update your lenders about your projects and your life in general (and where they may share about their projects and lives in general, too, if they wish).
  
  - It also is a place for VMs to communicate with you and/or your lenders.
  
  - And it's a location for you to tell your lenders anytime you want to adjust your payment schedule and why.
  
  - Additionally, it's a location to tell your lenders about a payment you made that didn't get posted after three business days... (in that case, you would tell them just the date and amount paid, and you would send all of the other details to the Staff on a "payment not posted" support ticket created from the HELP link in your account).
  
  Always remember that your borrower-lender Discussion page *isn't* intended as a location for communicating with the Staff, because they almost never visit the Discussion page of any individual borrower.
  
  For future reference:
  Before contacting the Staff through the HELP link in your account
  about policy questions or concerns, or about any administrative or technical issues, please make sure you've first read the information the Director has posted on the FAQ page (www.zidisha.org/faq) and in the "Announcements" section of the Forum (www.zidisha.org/forums), and it's also usually a good idea to check the "Open Forum" and "Borrower Questions" sections of the Forum for information, too.
  
  Thank you, and best wishes.

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