Information security project

Lotus Flower    Nov 18, 2019

Here are some clarifications for you:

Please don't confuse your lender(s) with the Staff.

This is the Staff, a.k.a. the Team: www.zidisha.org/team

Although the two (2) current members of the Staff
also are lenders, most lenders *aren't* on the Staff.

- This is your borrower-lender Discussion page, where you're supposed to update your lenders about your projects and your life in general (and where they may share about their projects and lives in general, too, if they wish).

- It also is a place for VMs to communicate with you and/or your lenders.

- And it's a location for you to tell your lenders anytime you want to adjust your payment schedule and why.

- Additionally, it's a location to tell your lenders about a payment you made that didn't get posted after three business days... (in that case, you would tell them just the date and amount paid, and you would send all of the other details to the Staff on a "payment not posted" support ticket created from the HELP link in your account).

Always remember that your borrower-lender Discussion page *isn't* intended as a location for communicating with the Staff, because they almost never visit the Discussion page of any individual borrower.

Before contacting the Staff through the HELP link in your account
about policy questions or concerns, or about any administrative or technical issues, please make sure you've first read the information the Director has posted on the FAQ page (www.zidisha.org/faq) and in the "Announcements" section of the Forum (www.zidisha.org/forums), and it's also usually a good idea to check the "Open Forum" and "Borrower Questions" sections of the Forum for information, too.

Thank you.

Ndukwe    Nov 17, 2019

Good day.
I trust you are doing fine.

I am now required to compulsory membership fee to access my loan. This does not really sound like a good idea. Cheers

• Lotus Flower    Nov 18, 2019

  Hello,
  
  You can post about general policy questions/concerns/suggestions in the "Open Forum" section of the forum.
  
  Anytime you have any specific issue with your own account (such as a technical problem, for example), you can post in the "Borrower Questions" section.

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Ndukwe    Nov 14, 2019

Good day.
I trust you are doing fine.
Like my Volunteer Mentor said, I had issues with my mobile and I made the payment through a laptop computer within the hour that he (Volunteer Mentor) contacted me. Now it looks like this is affecting my credit, as I can't access any loan.

Oluwatosin    Nov 8, 2019

I placed a call to Mr Ndukwe Uma today and he explained to me that he has been having issues with his mobile phone but he promised he was in the process of accessing the zidisha site through a desktop computer to make his repayment.

Akintola Oluwatosin